1. Eligibility Criteria for Cancellation:

Cancellation is allowed only before the order is confirmed by the seller. You can raise a cancellation request by calling on the customer care no of CultivaTec (or) Direct cancellation through the features provided on the platform.

2. Eligibility Criteria for Return:

• Damaged: The product is received in a damaged condition.
• Defective: The product has a manufacturing defect.
• Incorrect Item: The wrong item, colour, or size was delivered.
• Expired: The product has an expired shelf life.
• Missing Components: Material content is missing from the package.
• Not as Described: The product does not match the description provided in the product details.
• Counterfeit: The product is identified as a counterfeit item.

The buyer can raise a return request within 1 working day after the order has been delivered.

 

3. Return Process and Required Proofs:

• Buyer can raise return request by sending an email to customercare@cultivatec.in
• While raising a return request, buyers will have to upload images/videos of products delivered showcasing the issue with the product along with the shipping label.

 

4. Guidelines for Images/Videos to be Provided while Raising a Return request:

For Images:

1. Shipping label with Order ID
2. Packed Shipment
3. Issue observed in the product
4. Damages to the product

For Videos:

Unboxing/ normal video clip indicating the issues in the order delivered. The video clip needs to capture all sides of the package, order details, shipping label, quantity of the product, damages in the product, any tampering with the outer box, etc.

 

5. Return Logistics and Shipping Cost:

1. “CultivaTec” will provide return logistics in all our serviceable areas. If our logistics services are not available then the buyer/seller can self-ship. The Customer Care team will take the issue up with the seller if the reason for return is due to the seller’s fault or reject the return request if it is the buyer’s fault.
2. Forward and reverse shipping cost will be covered by either the buyer or seller after identifying which party is at fault. If it is any of the above-mentioned reasons (mentioned in point 2 (a) of Eligibility Criteria for Return) related to product quality then the seller is responsible, otherwise the buyer may be considered at fault. The decision by “CultivaTec” in this case will be final and binding on both the parties.
3. Once the return request is approved, products should be shipped back to the seller within 2 days of approval.
4. The logistics partner will make 3 attempts to pick up the return order. In case, the return order is not picked, the said return request will be closed and the buyer will have to place a fresh request.

 

6. Packing Instructions for Returns:

1. Items must be in its original purchase condition, packed and sealed and must include its accessories, tag, packaging, purchase invoice, and e-way bill.
2. Return invoice should be labelled on the parcel before handing over to the logistics partner.

 

7. Return Tracking and Refunds:

1. To check the status of return/refund, the buyer can connect with Customer Care teams via email/phone call/live tracking option provided in the “Platform.”
2. After the returned items are delivered to sellers, “CultivaTec” will process the refund that will reflect in your respective payment mode within 5-10 business days.

 

8. Products shall not be Eligible for Returns, Replacement, or Refunds, in the Event:

The following conditions render products ineligible for return or replacement:

1. Damage caused by misuse of the product.
2. Incidental damage due to the malfunctioning of the product.
3. Items with opened seals or partially used items, including cartons or boxes.
4. Any damage/defect not covered under the manufacturer's warranty.
5. Products returned without all original packaging and accessories, including the box, manufacturer's packaging, and all other items originally included with the delivered product(s).
6. Certain products like Seeds, Speciality Nutrients, Pesticides, Organic fertiliser, Bio-stimulants, Fertilisers, farm implements, etc for which non-returnable is mentioned on the product page.

 

9. Disputes:

In the event that we determine that any Buyer has abused the Returns Policy, then the Buyer may be subject to a range of actions, including account suspension, limiting the privileges or even termination of the User’s account. Such determination shall be at the sole discretion of “CultivaTec.”

10. Applicable Law, Jurisdiction, and Dispute Resolution:

1. If the parties are unable to resolve any such dispute or difference within a period of sixty (60) days, then any such dispute or difference arising out of, under, or in connection with this Agreement, including any question regarding its formation, existence, validity, enforceability, performance, interpretation, or the breach, termination, or validity thereof, shall be referred to and finally resolved by arbitration in accordance with the provisions of the Arbitration and Conciliation Act, 1996, as amended from time to time.
2. The arbitral tribunal shall consist of three arbitrators, one appointed by each party, and the said 2 appointed arbitrators by the parties shall appoint the presiding arbitrator. The venue of the arbitration shall be Noida and the language of the arbitration shall be English.
3. The arbitral tribunal shall have the authority to order reasonable attorneys’ fees and disbursements to the prevailing party. The award of the arbitral tribunal shall be final and binding on the parties. The parties hereto agree that the courts in Delhi shall have the exclusive jurisdiction to hear, determine, and enforce any matter arising here from.